Welcome to Sastre, a leading social media agency based in Dubai. By accessing or using our website, services, or products, you agree to comply with the following Terms and Conditions. Please read them carefully, as they govern your use of our services and outline your responsibilities as a client. If you disagree with any part of these terms, you must not use this website or our services.
1. General terms of use
By using our website, you confirm that you are at least 18 years old or have the legal capacity to enter into binding contracts. You agree to use this site in a manner consistent with all applicable laws and regulations. Any unauthorized use of this website may result in a claim for damages and/or be a criminal offense.
2. Intellectual property rights
All content on this website, including but not limited to text, graphics, logos, images, audio, and video clips, is the property of Sastre or its licensors and is protected by copyright, trademark, and other intellectual property laws. You are not permitted to reproduce, distribute, or otherwise use this content without our express written consent.
3. Services
As a social media agency, Sastre provides a range of services, including social media management, strategy development, content creation, paid advertising, and analytics. The scope of services, timelines, and deliverables will be outlined in the project contract or agreement between Sastre and the client. Any changes to the scope of services must be agreed upon in writing.
4. Client responsibilities
Clients are responsible for providing accurate, complete, and timely information necessary for Sastre to deliver services. Failure to do so may result in delays or the inability to provide the agreed-upon services. Clients must also ensure that any materials provided (e.g., logos, images, text) are free from copyright infringement and that they have the necessary rights to use them.
5. Payment terms
Clients are required to pay for services in accordance with the terms specified in the invoice or contract. Payments must be made on time, and Sastre reserves the right to suspend services if payments are not received by the due date. Any additional services or amendments to the original agreement will incur additional charges, which will be communicated to the client.
6. Refunds and cancellations
Refunds for services rendered are generally not provided. In cases where services have not been fully delivered or where there is a legitimate issue with the service quality, Sastre will work with the client to resolve the matter. Cancellation of ongoing services must be communicated in writing and may be subject to a cancellation fee, depending on the terms of the contract.
7. Limitation of liability
While we strive to deliver top-quality services, Sastre cannot guarantee specific results from social media campaigns due to the nature of digital marketing and third-party platform algorithms. We shall not be held responsible for any direct, indirect, incidental, or consequential damages that may arise from the use of our services or the inability to use our website.
8. Third-party links and content
Our website may contain links to third-party websites or services that are not owned or controlled by Sastre. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of third-party sites or services. Accessing third-party links is at your own risk.
9. Confidentiality
We respect our clients’ privacy and agree to keep all sensitive information, business strategies, and data shared during the course of our work confidential. However, this obligation does not apply to information that becomes publicly available or is lawfully obtained from a third party.
10. Changes to Terms & Conditions
Sastre reserves the right to amend or modify these Terms & Conditions at any time. Any changes will be posted on this page, and your continued use of the website and our services constitutes acceptance of the updated terms.
11. Governing Law
These Terms & Conditions shall be governed by and construed in accordance with the laws of Dubai, United Arab Emirates. Any disputes arising under or related to these terms will be subject to the exclusive jurisdiction of the courts in Dubai.
12. Contact information
If you have any questions or concerns about these Terms and Conditions, please contact us at [email protected].
By using our website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions.